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What is covered by your Warranty?

If you are interested in what your warranty covers please refer to the inclusions and exclusions below.

You Warranty covers:

  • Broken springs or wires
  • Stitching faults or loose threads not caused by any external factor
  • Broken Base
  • Faulty or broken legs/castors.

You Warranty does not cover:

  • A reasonable level of dipping (as a result of body impressioning/contouring) on the mattress. A reasonable level can measure up to 35mm on a pillow top mattress, and up to 25mm on a non-pillow top mattress.
  • Comfort concern as a result of product selection.
  • Damage to a product due to wilful damage, such as bending, misuse, neglect or general wear and tear.
  • Mattress damage due to an unsupportive or sagging base or frame. Our mattresses are best supported by the matching sleepset.
  • Heat issue. From our experience, It can take a period of time for your body to adjust to your new sleep environment.
  • Mattress fabric (including stains, soiling and burns)
  • Handles are designed to position the mattress on the base only and not support the full weight of the mattress.
  • New mattress smell.

If you are still uncertain please Get in Touch

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